Lynky's Wacky Adventures

Scribblenauts?

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Uncharted 2... and many, many others.

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Good news, everyone! - The full story

So I've already told ya'll that my job is going to some dirty Indian bastard in Mumbai...

The reason Vodafone is moving all of their customer service stuff over to India is because they recently merged with another phone company down here called "3"... 3 happen to have call centres in India, unlike Vodafone who have them locally. It was decided that the best (cheapest) option would be to move all of the call centre operations over there. This is pretty stupid on their part considering one of their greatest advantages over their competitors was that their call centres were all located in Australia. Plus we've been drilled on how Vodafone values customer service and they'll do everything to ensure great customer service... this is something we've been told from day 1 of training... yet now they're going to completely screw over their customer base XD

Also, they've screwed over Service Stream, the company who does all the call centre operations for them. Not only are they losing 470+ people, but Vodafone is also their largest client. The insulting part is that Service Stream has had a really great relationship with Vodafone and we've always provided excellent quality customer service for Vodafone. Nothing about the move to India has to do with our performance since we were great. With the loss of Vodafone as a client, they'll pretty much be closing down an entire building and a half which housed all of the operations for Vodafone.

It's also gonna suck for the customers who sometimes tell me that they're so glad that we don't have call centres in India and that can actually talk to a real Australian... well that's all gonna change pretty soon XD Poor bastards. The service they'll get from the Indian folk is going to suck big time and no one is going to be happy because to provide decent customer service, you need to know how the people you're dealing with, think. Real Indian Indians from India won't be able to understand the average Australian person, no matter what their background may be. Vodafone have really screwed over their customer base with this move.

So anyway, we'll still be open for a few months yet... the first layoffs occur sometimes in November or December and it'll be completely closed down by February 2010.

I'm already on my way to finding a new job... hopefully I'll get one before the end of the year.

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You shouldn't call Sabre a bastard, it's not very nice.

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Wouldn't it be funny if a month or two from now Sabre is like "I just got a customer service job working for Vodafone Australia"

I'd be like "BASTARD!! YOU STOLE MY JOB!! THEY TOOKER JUUUUUBS!!" *points*

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LOL this reminds me about an article in one of the UK news outlets, about Indian call centres taking British jobs. The newspaper phoned the Indian call centre up and tried talking to them only in cockey slang, abit like Phone Jacker... Oh it was a hell of a laugh.

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I want a picture of lynk at that moment, with an emphasis on the point.

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LOL!

I wish you the best of luck in getting a new job.

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That kind of story happens all over the place. Where I work we outsourced support to a third party in India and regretted it. Both the time difference and quality suffered. Not so much that they couldn't do the job, but the turnover there is so high that you are constantly retraining new people and you never really get an experienced overall base that handle more complex issues.

But as you say, to the money types cheap = best.

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I can't be bothered so I'll just copy and paste it from the skype chat itself...

Undercover agent visits a Telstra store

[1:35:03 AM] Lynk: hooray
[1:35:10 AM] Lynk: oh yeah, wanna hear something funny?
[1:35:15 AM] jonathan7: shoot
[1:35:22 AM] Lynk: you know how i got that new laptop and everything
[1:35:32 AM] jonathan7: aye
[1:35:59 AM] Lynk: i got it to have interwebs everywhere, but of course to do that you need to get a wireless broadband usb thingy
[1:36:20 AM] Lynk: anyway, I work for Australia's largest telecommunications company, Telstra
[1:36:34 AM] Lynk: doing inbound customer sales, so i know a lot about how the whole operation works
[1:37:10 AM] Lynk: Telstra's released some really good wireless broadband plans so i decided I'd actually join up and get one of those plans... so off I went to a Telstra store
[1:37:28 AM] Lynk: but before I did, I decided to set up a little test
[1:37:51 AM] Lynk: so I told my parents I was gonna get this plan I asked if they would actually come down with me to the store while I was getting it
[1:38:05 AM] Lynk: the reason for this is because i wanted to test the people at the Telstra store
[1:38:27 AM] Lynk: we get a lot of calls from customers who have some really stupid problem on their accounts... and it's ALWAYS because of the moron who work in these stores
[1:38:45 AM] Lynk: they have no idea what they're doing and they're ravenous sellers
[1:39:02 AM] Lynk: my dad and i walk in together and my mum is trailing a little behind
[1:39:48 AM] Lynk: the salesman spots us and comes up to us, and naturally he turns to my dad first cause i chose to dress really casual, t-shirt and all that and even had my headphones around my neck to make me seem younger than i was
[1:40:08 AM] jonathan7: haha
[1:40:09 AM] Lynk: the salesman turns to my dad and does the whole "can i help you?" thing
[1:40:35 AM] Lynk: and then my dad kinda gestures towards me and the salesman is like "oh" and shifts his attention
[1:40:43 AM] Lynk: so i start by telling him what i'm after
[1:41:09 AM] Lynk: he leads us to where they have the wireless broadband usb modems in the back corner of the store, but then... and this is where it gets better...
[1:41:21 AM] Lynk: he then says "oh, i'll get one of our other consultants to help you"
[1:41:31 AM] Lynk: as soon as he said this, i KNEW what was going to happen next
[1:41:45 AM] jonathan7: :S why on earth did he do that?
[1:42:01 AM] Lynk: he goes off and then this guy who looked like he was in his late 40s was replaced by a VERY cute blonde chick who looked like she was around 20-24
[1:42:20 AM] Lynk: they had their strategy down these guys
[1:42:36 AM] Lynk: as soon as it's the young guy who is asking the questions, bring out the blonde chick with nice tits
[1:42:56 AM] Lynk: and she did have nice tits... problem is i'm no brainless horny teen, that shit ain't gonna fool me
[1:43:03 AM] jonathan7: I'd rather speak to the older guy; my reasoning is I prefer to speak to the person high enough up the food change
[1:43:03 AM] Jae Onasi: way to exploit your staff. nice.
[1:43:16 AM] Jae Onasi: Not you, I mean, Lynk, the manager there.
[1:43:20 AM] Lynk: XD yeah
[1:43:34 AM] Lynk: now at this point i haven't let on that i know my shit and that i actually work for Telstra
[1:43:43 AM] Lynk: they still think i'm just another customer they can exploit
[1:43:59 AM] Lynk: these new wireless broadband plans they have a pretty damn new
[1:44:14 AM] Lynk: we were only briefed in secret about them last week just before it launched
[1:44:37 AM] Lynk: so i'm asking about the plans and the chick is walking me through it, my dad kinda standing back
[1:44:52 AM] Lynk: and then i ask "so, if i join up, i get a rebate on the usb device right?"
[1:45:07 AM] Lynk: and she's like "no, only customers who are already with us get that rebate"
[1:45:14 AM] Lynk: the bitch didn't know what she was talking about
[1:45:15 AM] Lynk: AT ALL
[1:45:45 AM] Lynk: the entire reason for these new plans was to offer the rebate to BRAND NEW customers (as well as current customers) so that more people would join the company
[1:46:06 AM] Lynk: so i told her "really? I'm pretty sure I get a rebate on the usb device if i'm a new customer"
[1:46:33 AM] Lynk: and she's assuring me that i have to already have a homeline and at least one other service with them
[1:47:14 AM] Lynk: finally i got tired of her and said "I'm sorry but I have heard differently. I actually work for Telstra myself and I do know that these plans offer a rebate for the usb device to new customers."
[1:47:32 AM] Lynk: then i start talking technical with her, about what systems and the knowledge base they use there
[1:47:42 AM] Lynk: and then she kinda just stopped and got all nervous
[1:47:56 AM] Lynk: she's like "um, I'll check with my manager if we do"
[1:48:04 AM] Lynk: so off she goes, scurrying into the back area
[1:48:23 AM] Lynk: my dad comes forward and I explain to him what's going on and that they have no idea what the hell they're talking about
[1:48:45 AM] Lynk: i see the girl picking up the phone and she's actually calling dealer support to ask them what the deal is
[1:48:54 AM] Lynk: cause apparently NO ONE in the store had any idea
[1:49:14 AM] Lynk: and i can tell that everyone in the staff who she asked looks nervous now as if they're being audited or something
[1:49:52 AM] Lynk: she comes back to me and says, "yes, Bigpond (the name of the area that handles Internet services for Telstra) says that you do get the rebate, but I'll have to check with my manager first"
[1:50:04 AM] Lynk: so she goes and talks to her manager and it's taking way too long
[1:51:02 AM] Lynk: FInally she comes back and says "I'm not actually sure what to tell you, Bigpond is saying we can, but my manager is saying we can't. I think it's best you actually call bigpond and order it over the phone"
[1:51:21 AM] Lynk: so she gave me the number for bigpond... which i already knew, and then after that I left the store
[1:51:34 AM] Lynk: such bullshit, they knew NOTHING
[1:51:56 AM] jonathan7: you should complain to your boss on monday Lynk
[1:52:05 AM] jonathan7: I'd of called the manager over and had a go at him
[1:52:07 AM] Lynk: I ended up ordering it over the internet, got the rebate and also got another 20AUD taken off the price of the first bill just for signing up on the net
[1:52:32 AM] Lynk: I couldn't be bothered, I was just there to test them really
[1:52:54 AM] Lynk: I wasn't going to actually get the wireless plan in the store cause I already knew about the $20 off promo when you sign up on the net
[1:53:18 AM] Lynk: i just really wanted to see for myself how their operation worked and i told my parents this and they agreed to play along
[1:54:13 AM] Lynk: i mean it's not hard to learn this shit
[1:54:43 AM] Lynk: i really understand how the customers who call up feel now
[1:55:52 AM] Lynk: on a different note, i woulda fucked that blonde chick so hard and deep all god damn night long if i had the chance
[1:55:57 AM] Lynk: ...
[1:57:18 AM] jonathan7: thanks for that added bit of info :P
[1:57:28 AM] Lynk:
[1:57:36 AM] Lynk: of course

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hahaha wtf lynk XD

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hahahaha, and i was thinking of an undercover agent of some organization.

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Screw you guys, I'm going home...

I handed in my resignation today. I've finally had enough of Telstra's crappy call centre. I told my team leader exactly what I thought of the place, that it is hands down the worst call centre I've worked in and that the place MAKES people want to quit.... which is exactly what happens at that place. They lose so many people and they think it's due to people not being able to deal with the customers. The customers are fine, it's the work environment that sucks. The fact that the computers crash multiple times a day for various reasons, the fact that customers call up with the most ridiculous yet LEGITIMATE complaints because they've been screwed over by some asshattery that goes on with the system.

I could rant on and on but I'm on the train on my way home... in short my last day is Wednesday next week. Yay. I feel so much better now XD

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kinda sounds like my current job for the moment, with some slight variations

Seeing as Lynk doesn't allow HTML Code in sigs...
http://us.playstation.com/playstatio...files/Evil_Tux

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Sounds like my last job lol

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So that daily train trip for which you purchased the netbook to entertain yourself no longer exists. What will you do with said netbook? I say burn it!

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If I get another job it'll be in the city so I'll still have that exact same train trip each day as I've always had for every job I've ever had. So @ you.

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What are your plans now? Job hunting? or you already have one.

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